Wonder whether there's a "club room" where Members would be welcomed, meet each other, meet players and staff, watch videos, get a coffee, even have a meal, etc.?
Of course, Heart did that in the early days - the Westpac Meeting Room was it? - fans could go up there after a home match and meet the lads. It's on one of the early threads here. Very common, at least with smaller clubs, elsewhere - and of course at NPL level in Australia with the long-established clubs. My home town club still does it, even though we lost our old home ground years ago, and there's still a Supporters' Bar and welcome for visiting supporters, and the website even gives them details on local bus services to and from the ground and the latest time they should catch a train from London to make kick-off time. They really work hard to get spectators to the match.
To our knowledge, does any other A-League club do this? With City, "fan engagement" just does not seem to be on the agenda.